Troy, NY Rensselaer Polytechnic Institute
Bachelor of Science in Information Technology with a Concentration in Psychology, May 2003
• 3.5 GPA

EXPERIENCE
Bentley University Student Projects
• EMC Corporation, Hopkinton, MA - Currently developing a go-to-market strategy to increase sales for an emerging product offering. Role: Project Manager
• Children’s Hospital, Boston, MA - Improved business processes for patient care documentation and reimbursement. Role: Client Liaison

Concord, MA Wiklund Research and Design
Research Intern        January 2009 – Present
• Support development and usability testing of interactive prototypes for medical devices

Waltham, MA Bentley Design and Usability Center
Research Intern       May 2008 – August 2008
• Conducted a number of user research projects for large corporations and government agencies
• Research methods included usability testing, semi-structured interviews, collage activities, and surveys

Burlington, MA Nuance Communications
User Research Contractor       July 2008 – August 2008
• Planned and implemented a user research study to test mobile software application
• Accurately assessed users’ perceptions of system performance

Weymouth, MA Sentient Jet - Private Jet Membership
IT Systems Manager        October 2003 – August 2007
• Installed and managed a wide range of computer and telephone systems for on-site and remote users during rapid growth from 150 to 300 employees in a 24/7 operating environment
• Developed and maintained a call center with dynamic call routing vectors and IVR.
• Absorbed IT support and integrated systems during an acquisition and a merger
• Managed IT operations for relocation of the office maintaining 24/7 operations

TECHNICAL EXPERTISE
HTML, CSS, C++, C# .NET, ColdFusion, Flash, Photoshop, Illustrator, Morae, Camtasia, MS Visio, Project, Office, SQL, Citrix, RightFax Server, Dynamics, Blackberry Enterprise Server, SharePoint, Crystal Reports, Windows administration, VB Script, Microsoft Exchange administration, TCP/IP networking, Cisco Pix Firewall, Wireless networking, Installation and maintenance of AVAYA Communication Manager IP telephony, Computer telephony applications: CMS Reporting, Witness call recording, Modular Messaging, Call Center Express, IP Agent.